Overgrown imposing hedge

I write on behalf of my elderly parents. The hedge that is growing on your land, as informed today by West Oxfordshire council, is growing into my parents access to their house. They are both in their 90's and the hedge is making their access dangerous. My mother has has one fall here and broke her pelvis, I do not want this to happen again. This hedge is continually a problem to their access and makes it unsafe. Can the hedge be severely trimmed or removed please. I have been directed to you by a very dismissive west Oxfordshire council who have ignored their complaints and not responded to them, thank you, Karen Sweeney,