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Lamp post not working

Reported in the Street lighting category by Richard Lee at 20:42, Sat 26 November 2016

Sent to Oxfordshire County Council 3 minutes later

Lamp number 18 on Orchard Road is not working. It's one of the new led lamps. Number 14 is out again as well. Seems there are faults on these regularly since they were replaced in August.

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Updates

  • Thank you for your report, these units are on our management system as faulty.

    Currently the temporary policy is for our interim contractor to attend electrical & structural emergencies as a priority, these will be attended within a 24hr period. However, when and if additional resources plus materials are available the contractor has started to carry out repairs to the older outstanding faults these will be grouped by areas for efficiency.

    Individual parts will also need to be ordered on a number of faults as these are not standard items, unfortunately this will increase the time it takes that these units are not operational. We are currently in the process of negotiating with our interim contractor to provide additional resources to look at all faults to reduce the outstanding levels, however these will not have target timescales for repairs but we anticipate that they will be fixed as soon as possible.

    State changed to: Action scheduled

    Posted by Oxfordshire County Council at 09:17, Mon 28 November 2016

  • Lamps 14 and 18 along Orchard Road still faulty and not working at all now.

    Posted by Richard at 18:36, Sun 15 January 2017

  • Thank you for your report, our contractor have attended site to find this to be a supply fault which has been passed to Scottish and Southern Energy to repair. Unfortunately any power failure due to cable/supply fault is outside the control of Oxfordshire County Council and has to be dealt with by the local electricity supply company (Scottish and Southern Energy).. Please be aware that the Council does not fund the repairs of cable faults in any way.

    Electricity companies generally prioritise supply restoration work in the following order: 1. High voltage faults affecting large areas of housing or commercial premises etc. 2. Low voltage faults to groups of, or individual, housing or commercial premises etc. 3. Traffic signals/Zebra crossing/Pelican crossing. 4. Large groups of street lights (commonly caused by cable failures). 5. Small groups of street lights. 6. Individual street lights.

    Oxfordshire County Council’s contractor is not permitted in any way to interfere with or try to repair electricity supply faults, as they would be in breach of the statutory safety regulations if they tried to do so Thank you

    Posted by Oxfordshire County Council at 10:07, Mon 16 January 2017

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