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Gully is collapsing, pothole forming, and making very loud noises

Reported via desktop in the Damaged Gully or Catchpit Ironwork category anonymously at 12:32, Thursday 2 April 2026

Sent to Oxfordshire County Council less than a minute later

The gully directly outside of my house is collapsing, causing the tarmac to fail around it creating a pothole around the gulley. Its becoming increasing loud as cars and buses have no choice but to drive over it, which is now impacting my sleep and ability to concentrate in the house (due to health issues, I mostly work from home). The gulley cover itself rattles very loudly every time a vehicle drives over it (every minute or 2 during busy times). This has been happening for weeks. I did report to Thames Water (as they periodically clean the gullies down Mill Street) but they closed the case without investigation. I believe this issue is being exacerbated by the fact that larger vehicles drive over the pavement to allow other large vehicles to pass, then drop down hard onto the drain as the they pass each other, as that part of Mill Street is exceptionally narrow, meaning repairs don't always last long. A long term solution is needed (perhaps drop the kerb so its not dropped on quite so hard and creates room for vehicles to pass without having to mount the kerb).

Council ref: ENQ261095074

Asset ID: 290116671

Updates

  • Thank you for your enquiry. This issue has been passed onto the relevant team for investigation.

    State changed to: Investigating

    Posted by Oxfordshire County Council at 12:33, Thursday 2 April 2026

  • Thank for you for your report, Oxfordshire County Council are receiving large volumes of enquiries at present. To assist us further with your enquiry, please could you provide an image of the issue including the surrounding area of its location as a benchmark. This information will support us in delivering a quicker and more effective service. PLEASE NOTE – Only take photographs where safe in doing so, please do not obstruct live traffic flows, step into a live carriageway, or put yourself at any risk in taking a photo. Thank you in advance for supporting the local community.

    Posted by Oxfordshire County Council at 11:21, Monday 20 April 2026

  • Please see images attached.

    Posted anonymously at 11:50, Wednesday 13 May 2026

  • Thank you for your enquiry. We have investigated your report and it has been actioned to be fixed.

    State changed to: Action scheduled

    Posted by Oxfordshire County Council at 10:14, Friday 19 June 2026

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