Fixed
Lights not working
Reported in the Street lighting category anonymously at 09:28, Wed 3 February 2016
Sent to Oxfordshire County Council 2 minutes later
Lamp post numbers 25 and 26 are out. This is very dangerous as it is the section were it gets narrower and nrrower.
Council ref: 759499
Updates
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Thank you for your e-mail, our contractor has attended and found this to be a supply fault.
Street lighting fault repairs are normally fixed within five days by our contractor (Southern Electric Contracting). However, electrical cable faults (i.e. supply faults with no mains power) can only be tested and repaired by the distribution network operators (DNO) who are also the owners of the supply cable.
Any power failure due to cable faults is outside the control of Oxfordshire County Council and has to be dealt with by the local electricity supply company. These faults may take between 10 and 60 working days to repair, depending on their staff resources and how serious the fault is. The performance of the DNO is regulated by Ofgem whom regulate all of Great Britain’s energy suppliers. Please be aware that the Council does not fund the repairs of cable faults in any way.
Electricity companies generally prioritise supply restoration work in the following order: 1. High voltage faults affecting large areas of housing or commercial premises etc. 2. Low voltage faults to groups of, or individual, housing or commercial premises etc. 3. Traffic signals/Zebra crossing/Pelican crossing. 4. Large groups of street lights (commonly caused by cable failures). 5. Small groups of street lights. 6. Individual street lights.
Oxfordshire County Council’s contractor is not permitted in any way to interfere with or try to repair electricity supply faults, as they would be in breach of the statutory safety regulations if they tried to do so.
State changed to: In progress
Posted by Oxfordshire County Council at 09:42, Wed 3 February 2016
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Still some lamp post not working
State changed to: Open
Posted anonymously at 17:21, Mon 17 July 2017
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State changed to: Investigating
Updated by Oxfordshire County Council at 22:40, Mon 6 November 2017
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Ref: 339142 Thank you for your report; we have logged this as a fault on our management system. Our current policy is for our contractor to attend electrical & structural emergencies as a priority; these will be attended within a 24hr period. All other faults are logged on our management system, for efficiency, these are grouped by area and the date they were reported, and the contractor attends against a programmed of works based on this approach.
State changed to: Action scheduled
Posted by Oxfordshire County Council at 11:49, Tue 7 November 2017
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Thanks for using Fix My Street to record your problem. We are happy to report that your issue has now been addressed and the situation resolved on 26.03.18
State changed to: Fixed
Posted by Oxfordshire County Council at 15:05, Wed 4 April 2018
This report is now closed to updates from the public. You can make a new report in the same location.