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9 street lights out for 7 weeks

Reported via iOS in the Street lighting category by Mr Gibson at 21:01, Wed 5 November 2014

Sent to Oxfordshire County Council 4 minutes later

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  • Thank you for the street lighting fault report, this has previously been reported and our contractors have confirmed that the problem is a cable fault.

    Street lighting fault repairs are normally fixed within five days by our contractor (Southern Electric Contracting). However, electrical cable faults (i.e. supply faults with no mains power) can only be tested and repaired by the distribution network operators (DNO) who are also the owners of the supply cable. Any power failure due to cable faults is outside the control of Oxfordshire County Council and has to be dealt with by the local electricity supply company. These faults may take between 10 and 60 working days to repair, depending on their staff resources and how serious the fault is.

    Electricity companies generally prioritise supply restoration work in the following order: 1. High voltage faults affecting large areas of housing or commercial premises etc. 2. Low voltage faults to groups of, or individual, housing or commercial premises etc. 3. Traffic signals/Zebra crossing/Pelican crossing. 4. Large groups of street lights (commonly caused by cable failures). 5. Small groups of street lights. 6. Individual street lights.

    Oxfordshire County Council’s contractor is not permitted in any way to interfere with or try to repair electricity supply faults, as they would be in breach of the statutory safety regulations if they tried to do so.

    Posted by Oxfordshire County Council at 09:27, Thu 6 November 2014

  • I could well believe it is a cable rather than individual light fault as so many lights have been out for so long.

    Can you ensure that an appropriate safety assessment has been communicated to SEC or DNO.

    Although a "large group of street lights" (4) it is on the main pedestrian route to Town for the entire South of Abingdon - therefore a high number of people at risk and next to a river - therefore a higher than average risk / severity.

    Many thanks.

    Posted by Mr Gibson at 12:56, Thu 6 November 2014

  • Street light consistently not working at T junction on Wilsham Road (river side with cycle signs on) Please no excuses for not finding, its the one that does not light up when it gets dark, as opposed to the ones that are working.

    Posted by Mr Gibson at 13:58, Mon 22 February 2016

  • Thank you for bringing this to our attention, we have logged this as column 13 and our contractors should attend within 5 working days to repair.

    State changed to: Action scheduled

    Posted by Oxfordshire County Council at 14:06, Mon 22 February 2016

  • Met with electrical contractor this morning. Showed him the 2 I am aware of not working. Explained that the road has a history of dodgy street light cables with practically all out at least once in the last 5 years.

    He is going to try a fix one of them and come early tomorrow as day time parked cars make access difficult.

    Posted by Mr Gibson at 09:04, Tue 23 February 2016

  • Done thanks.

    State changed to: Fixed

    Posted anonymously at 17:48, Sat 12 March 2016

  • Thank you for the update

    State changed to: In progress

    Posted by Oxfordshire County Council at 10:00, Mon 14 March 2016

  • Many thanks

    State changed to: Fixed

    Posted anonymously at 11:51, Tue 15 March 2016

  • Thank you

    State changed to: Fixed

    Posted by Oxfordshire County Council at 12:16, Tue 15 March 2016

  • Street light outside number 10 not working for last month, but not a critical as others on the street that have been out for 5 months.

    Posted anonymously at 14:11, Tue 28 March 2017

  • Thank you for your report; we have logged unit 9 as a fault on our management system. Our current policy is for our contractor to attend electrical & structural emergencies as a priority; these will be attended within a 24hr period. All other faults are logged on our management system, for efficiency, these are grouped by area and the date they were reported, and the contractor attends against a programmed of works based on this approach.

    Posted by Oxfordshire County Council at 15:09, Tue 28 March 2017

  • Street light still not working

    State changed to: Open

    Posted anonymously at 11:58, Tue 8 May 2018

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