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Truelocks Way - all street lights out

Reported via Android in the Lamp Out of Light category anonymously at 22:31, Wed 10 August 2022

Sent to Oxfordshire County Council less than a minute later

All street lights in Truelocks Way are out except one opposite Paddock Close which I think is on a separate circuit. Lights working normally in Barnards Way and Elm Road.

Council ref: 3745723

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  • A week later. All street lights in Truelocks Way (except one) are still not working. Any update?

    Posted by John Carter at 19:01, Thu 18 August 2022

  • State changed to: Investigating

    Updated by Oxfordshire County Council at 13:32, Tue 23 August 2022

  • SUPPLY FAULT - Passed to District Network Operator (Energy Supplier)

    When our street lighting contractor previously attended site it was confirmed that there was a fault with the electricity supply to that lights rather than within the lights themselves, this fault has been reported to the Local District Network Operator (LDNO) by ourselves.

    In much the same way as a typical household, Oxfordshire County Council is responsible only for the street light, but not for the electrical infrastructure outside of its own asset, the cabling serving street lights is provided and maintained by the LDNO; these are outside of the local authority control and subject to a separate regulatory framework overseen by ofgem.

    Oxfordshire County Council’s contractor is not permitted in any way to interfere with or try to repair electricity supply faults, as they would be in breach of the statutory safety regulations if they tried to do so.

    Once the electricity supply company advises Oxfordshire County Council the fault is rectified we will confirm this within our regular inspection programme to ensure that the light as a whole is in working order.

    Posted by Oxfordshire County Council at 13:43, Tue 23 August 2022

  • Truelocks Way lamps 3 to 8 are now working normally. Lamps 1 and 2 are still out. There are ongoing works around Barnards Way lamp 2 which may relate.

    Posted by John Carter at 15:39, Thu 8 September 2022

  • Apologies for the delay in response. Due to the length of time since it was reported please can you confirm if it is still an issue by changing the state back to Open.

    State changed to: Investigation complete

    Posted by Oxfordshire County Council at 14:59, Thursday 22 June 2023

This report is now closed to updates. You can make a new report in the same location.