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Recurring flood from blocked drain never addressed

Reported via desktop in the Drainage category anonymously at 12:15, Monday 5 October 2020

Sent to Oxfordshire County Council less than a minute later

I have reported flooding outside my house 15 Church Green, Witney in 2017 and in 2019. Someone else reported it 7 days ago. The cause is a blocked drain, shown clearly in my photos, which has still never been cleared! I have a cellar and reported that the water could enter my sub-floor and cellar if the drain was not cleared and that I have informed my insurers. Nothing was done as the water had receded by the time someone came to check. The drain remained blocked. This weekend the flood water rose and water entered my cellar causing considerable damage which is under insurance assessment. The water outside has once more receded but the drain remains blocked. Please clear this drain.

Council ref: ENQ20877701

Asset ID: 290172058

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  • Thank you for your enquiry. This issue has been passed onto the relevant team for investigation.

    State changed to: Investigating

    Posted by Oxfordshire County Council at 12:15, Monday 5 October 2020

  • Thank you for your enquiry. We have investigated your report and it has been actioned to be fixed.

    State changed to: Action scheduled

    Posted by Oxfordshire County Council at 13:41, Wednesday 7 October 2020

  • Can you please tell me where I should apply for compensation for the flood damage in my home. This has resulted from failure to respond to requests for drain clearance because of local flooding in 2017, 2019 and this year. No corrective measures have ever been taken. I warned of the likelihood of flood damage in 2017 and 2019 and in both instances stated my insurers were notified. In 2017 there was no response. In 2019 the response was to arrive days after the water had subsided and declare no action required - without examining or clearing the obvious completely blocked drain. My insurance premiums will now escalate and I would like recompense!

    Posted by Alan Godfrey at 21:07, Thursday 15 October 2020

  • State changed to: Fixed

    Updated by Oxfordshire County Council at 13:53, Wednesday 21 October 2020

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