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M7 and m12 not working

Reported in the Street lighting category anonymously at 22:01, Monday 10 August 2020

Sent to Oxfordshire County Council less than a minute later

Street lights not working on footpath between Marygreen and school lane Grove.

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Updates

  • Thank you for your report. However it seems the pin you have placed is the wrong location, and we can't find the issue. If you can move the pin to the location of the issue and change the status back to 'open' we will investigate. Many thanks.

    State changed to: Investigating

    Posted anonymously at 09:19, Tuesday 11 August 2020

  • The pin your map is showing is on the wrong side of the stream. Marygreen is a footpath at the end of Wayland road/ Limetree close. This is on the west of the stream

    Posted anonymously at 10:29, Tuesday 11 August 2020

  • Ref: 00372549 00372552 Thank you for your report, this has been logged on our management system for repair, our contractors will aim to have this repaired within 7 working days. If it is found to be a supply fault this will be passed to the local DNO operator to attend.

    State changed to: Action scheduled

    Posted anonymously at 14:23, Tuesday 11 August 2020

  • SUPPLY FAULT - Passed to District Network Operator (Energy Supplier)

    When our street lighting contractor previously attended site it was confirmed that there was a fault with the electricity supply to that lights rather than within the lights themselves, this fault has been reported to the Local District Network Operator (LDNO) by ourselves.

    In much the same way as a typical household, Oxfordshire County Council is responsible only for the street light, but not for the electrical infrastructure outside of its own asset, the cabling serving street lights is provided and maintained by the LDNO; these are outside of the local authority control and subject to a separate regulatory framework overseen by ofgem.

    Oxfordshire County Council’s contractor is not permitted in any way to interfere with or try to repair electricity supply faults, as they would be in breach of the statutory safety regulations if they tried to do so.

    Once the electricity supply company advises Oxfordshire County Council the fault is rectified we will confirm this within our regular inspection programme to ensure that the light as a whole is in working order.

    State changed to: not the council's responsibility

    Posted by Oxfordshire County Council at 11:02, Thursday 10 September 2020

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