Back to all reports

Streetlights not working for 4 weeks

Reported in the Street lighting category anonymously at 13:38, Fri 13 December 2019

Sent to Oxfordshire County Council 3 minutes later

Street lights 22, 23, and several lights in Cotman close still not working after 4 weeks please can you fix soon its very dark and unsafe at night

RSS feed of updates to this problem Receive email when updates are left on this problem.


  • Ref: Thank you for your report, OCC are now responding to out of lights within the contracted timescales of attending site within 7 days for repairs. If there is a cable fault this will be passed to the Electricity company to repair and will take longer, it will depend on the resources which the District Service Operator has. Thank you

    State changed to: Action scheduled

    Posted by Oxfordshire County Council at 14:26, Fri 13 December 2019

  • The lights still have not been Fixed this is not good as elderly live in Cotman Close the lamps include numbers 22./23 they have been out since the beginning of November

    Posted anonymously at 15:10, Fri 10 January 2020
    Still open, via questionnaire

  • SUPPLY FAULT - Passed to District Network Operator (Energy Supplier)

    When our street lighting contractor previously attended site it was confirmed that there was a fault with the electricity supply to that lights rather than within the lights themselves, this fault has been reported to the Local District Network Operator (LDNO) by ourselves.

    In much the same way as a typical household, Oxfordshire County Council is responsible only for the street light, but not for the electrical infrastructure outside of its own asset, the cabling serving street lights is provided and maintained by the LDNO; these are outside of the local authority control and subject to a separate regulatory framework overseen by ofgem.

    Oxfordshire County Council’s contractor is not permitted in any way to interfere with or try to repair electricity supply faults, as they would be in breach of the statutory safety regulations if they tried to do so.

    Once the electricity supply company advises Oxfordshire County Council the fault is rectified we will confirm this within our regular inspection programme to ensure that the light as a whole is in working order.

    Posted anonymously at 14:19, Tue 14 January 2020

  • I have spoken to LDNO and it was only reported to them by you in the last week, why have you waited so long to contact them

    Posted anonymously at 09:08, Wed 15 January 2020

  • Unfortunately some supply issues were omitted from being sent to the DNO, however this has now been resolved and the DNOs have been requested to prioritise these jobs.

    Posted by Oxfordshire County Council at 11:41, Wed 15 January 2020

  • We believe this issue was addressed but due to a technical error it hasn’t been updated on FixMyStreet. We now consider it fixed, but if the issue still exists please let us know by creating a new report on FixMyStreet:

    State changed to: Investigation complete

    Posted by Oxfordshire County Council at 15:51, Wed 9 December 2020

This report is now closed to updates. You can make a new report in the same location.