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Existing broken street light reported as fixed and clearly isn't.

Reported via Android in the Street lighting category by Duncan Wright at 18:08, Fri 25 October 2019

Sent to Oxfordshire County Council 2 minutes later

The pedestrian walkway light at the south east rear of my house (8 Arundel Close) is not working. This causes a large portion of the pedestrian pavement to be in the dark in an area which is surrounded by large trees and therefore makes the walkway unsafe. Reported several weeks ago. The report was removed from Fix my Street after I was sent an email stating "the issue has been fixed". I hope that these reports are not just being removed from this app to help with statistics.

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Updates

  • Ref:00360286 Thank you for your report, OCC are now responding to out of lights within the contracted timescales of attending site within 7 days for repairs. If there is a cable fault this will be passed to the Electricity company to repair and will take longer, it will depend on the resources which the District Service Operator has. Thank you

    State changed to: Action scheduled

    Posted anonymously at 11:24, Mon 28 October 2019

  • Still waiting for this to be fixed. Reported 6 Oct and again on 24 Oct after the initial report was closed as fixed when it wasn't. Very dissatisfied as the response said this would be fixed in 1-3 weeks. Poor service.

    Posted by Duncan Wright at 20:10, Fri 22 November 2019
    Still open, via questionnaire

  • Still not fixed. Initially reported on 6 Oct and still no progress. Hopefully our local MP will once again get involved with these matters now that the election is over and he is not on the campaign trail.

    Posted by Duncan Wright at 05:52, Sat 14 December 2019

  • Good Morning,

    Unfortunately, we have hit a back log with our current street light reports, this has caused a delay for our contractors to come out for repair. i am sorry for any inconvenience this may have been caused and we are working to come as soon as possible. Thank you OCC

    Posted anonymously at 09:13, Tue 17 December 2019

  • Ref: 00363955 Thank you for your report, OCC are now responding to out of lights within the contracted timescales of attending site within 7 days for repairs. If there is a cable fault this will be passed to the Electricity company to repair and will take longer, it will depend on the resources which the District Service Operator has.

    I have looked into your past reports, and it appears that the issue is unresolved because the wrong light was reported on the internal system, as this one is listed under a different road than Arundel on our system. Thank you for the number and photo, that was helpful in locating. To my knowledge, I have located the correct light now and the issue should be resolved soon. Please feel free to update us if that is not the case.

    Thank you

    Posted anonymously at 09:17, Tue 17 December 2019

  • In the dark for 2 reasons - no light and no communication about when it will be fixed!

    Posted by Duncan Wright at 21:47, Fri 20 December 2019
    Still open, via questionnaire

  • Thanks for using Fix My Street to record your problem. We are happy to report that your issue has now been addressed. If this is not the case and there is still an issue please report this via a NEW fix my street report. Thank you

    State changed to: Investigation complete

    Posted anonymously at 09:29, Tue 24 December 2019

This report is now closed to updates. You can make a new report in the same location.