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Street light not working

Reported in the Street lighting category anonymously at 01:02, Friday 23 August 2019

Sent to Oxfordshire County Council 2 minutes later

Street light outside 115/117 Marlborough gardens is not working again. I leave work at 4:30am and the street is pitch black and I do not feel safe getting into my car.

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Updates

  • Ref:00357276 Thank you for your report, OCC are now responding to out of lights within the contracted timescales of attending site within 7 days for repairs. If there is a cable fault this will be passed to the Electricity company to repair and will take longer, it will depend on the resources which the District Service Operator has. Thank you

    Posted anonymously at 09:35, Friday 23 August 2019

  • Still not fixed 2 weeks on!!

    Posted anonymously at 04:11, Monday 9 September 2019

  • SUPPLY FAULT - Passed to District Network Operator (Energy Supplier)

    When our street lighting contractor previously attended site it was confirmed that there was a fault with the electricity supply to that lights rather than within the lights themselves, this fault has been reported to the Local District Network Operator (LDNO) by ourselves.

    In much the same way as a typical household, Oxfordshire County Council is responsible only for the street light, but not for the electrical infrastructure outside of its own asset, the cabling serving street lights is provided and maintained by the LDNO; these are outside of the local authority control and subject to a separate regulatory framework overseen by ofgem.

    Oxfordshire County Council’s contractor is not permitted in any way to interfere with or try to repair electricity supply faults, as they would be in breach of the statutory safety regulations if they tried to do so.

    Once the electricity supply company advises Oxfordshire County Council the fault is rectified we will confirm this within our regular inspection programme to ensure that the light as a whole is in working order.

    State changed to: not the council's responsibility

    Posted by Oxfordshire County Council at 13:29 today

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