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Sinking manhole cover

Reported in the Roads/highways category anonymously at 07:58, Fri 19 July 2019

Sent to Oxfordshire County Council 2 minutes later

This manhole cover by the traffic lights, under the A34 as you leave Oxford, has been getting worse over the last 18 months despite many people complaining about it

Please can you arrange to have this looked at and fixed

Council ref: ENQ19838318

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  • Thank you for your enquiry. This issue has been passed onto the relevant team for investigation.

    State changed to: Investigating

    Posted by Oxfordshire County Council at 08:00, Fri 19 July 2019

  • Thank you for your report. We have looked at it and found that it is a duplicate of another report. Please click on the provided link to see the historical progress with the original report report/ 1226649. This original report appears to have been updated as fixed and then closed. We will however continue to contact BT Openreach about this problem and inform you of their progress in this report.

    Posted by Oxfordshire County Council at 09:51, Tue 23 July 2019

  • I only started a new report as the old report told me to ! Seems to me that no me want to fix this problem as it has been going on for so long.

    Posted anonymously at 19:08, Wed 24 July 2019

  • My latest email to BT Openreach on 23 July 2019

    "Nearly another 2 months has gone by since I last contacted you and this Section 81 job has still not been completed. I have had another resident update this complaint."

    Their latest reply on Tue 23/07 is:

    "This defect is still with our contractor Telent Infrastructure Solutions for repair.

    Update Details
    23/07/2019 14:15:51:
    I have no further update to report today I have chased the SM and I shall review and update 26/07
    Review Date: 26/07/2019 17:00

    16/07/2019 15:23:25:
    Have Discussed escalations on a call - will be going through these legacy orders with complex TM this week to determine how to get this progressing at a faster rate. Shall Review 23/07
    Review Date: 23/07/2019 17:00

    09/07/2019 15:42:32:
    This supplier inherited a lot of legacy works which this estimate is one of - they are all rather tricky/require heavy TM - so we are driving these down but it is taking time and am working with the SM to drive these down one by one this is one on the list shall review on 16/07
    Review Date: 16/07/2019 17:00

    I have again updated the Escalation notes with your comments below and again urged early completion. I await their response."

    Posted by Oxfordshire County Council at 08:40, Wed 31 July 2019

  • Still open, via questionnaire, 15:56, Fri 16 August 2019

  • Can you give an update on this. Now October and still not fixed

    Posted anonymously at 07:43, Fri 4 October 2019

  • I emailed BT Openreach, on 7/10/19, for an update and their latest response is:
    "The A1024 was cancelled in September as there is a Section 58 in place until June 2021 and no waiver.
      We will be unable to complete this under A1024 process until the Section 58 has expired as there is no safety issue to the public."

    Posted by Oxfordshire County Council at 09:14, Mon 14 October 2019

  • For information, I came across this cover yesterday. This is NOT an Openreach cover. If it was it would be stamped BT which it isn't. On retuning to the office I consulted our plant records and there is no Openreach plant in this area. OCC need to make further enquiries.

    Posted anonymously at 08:14, Thu 5 December 2019

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