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BT OPenreach have not reinstated footpath correctly outside no 10 Willow Way

Reported in the Pavements category anonymously at 10:33, Thursday 11 July 2019

Sent to Oxfordshire County Council 3 minutes later

Reinstatement has sunk approx. depression 50mm and is a trip hazard.

Council ref: ENQ19837726

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Updates

  • Thank you for your enquiry. This issue has been passed onto the relevant team for investigation.

    State changed to: Investigating

    Posted by Oxfordshire County Council at 10:35, Thursday 11 July 2019

  • Thank you for your report. The issue regarding the sunken reinstatement has been passed on to our Streetworks team who are dealing with BT to get this issue resolved. Thank you.

    State changed to: Investigation complete

    Posted by Oxfordshire County Council at 09:33, Thursday 18 July 2019

  • This issue is not resolved. If it was not BT it must have been another utility. The pavement has a worsening deep depression, is a trip hazard and needs repairing. In fact - why is it not picked up by your inspectors?

    State changed to: Open

    Posted anonymously at 14:38, Tuesday 27 August 2019

  • Current images attached

    Posted anonymously at 15:02, Tuesday 27 August 2019

  • Please advise what is happening about this defect.

    Posted anonymously at 15:04, Monday 2 September 2019

  • Still not remedied. This was caused as I understand it, by the BT re-instatement Hi-Ab not putting his stabilising feet on a board but directly on the pavement. This hazard is dangerous. A resident was seen twisting his ankle as he caught his foot on the hole.

    Posted anonymously at 16:21, Tuesday 10 September 2019

  • Still outstanding - not even marked up for attention!

    Posted anonymously at 08:19, Monday 16 September 2019

  • Telephoned dedicated helpline at 15.26 - 0345 241 2129 to say still no action.

    Operator to contact Paul Wilson and Highways Inspector

    Posted anonymously at 15:40, Tuesday 17 September 2019

  • Still no action 24/09/2019

    Posted anonymously at 17:01, Tuesday 24 September 2019

  • Still no action 01/10/2019

    Posted anonymously at 12:59, Tuesday 1 October 2019

  • Now repaired

    State changed to: Fixed

    Posted anonymously at 08:54, Thursday 17 October 2019

  • Questionnaire filled in by problem reporter; State changed to: Fixed, 08:54, Thursday 17 October 2019

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