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Street light outside 4 Isis Avenue not working

Reported in the Street lighting category by Justin ryan at 13:45, Mon 6 May 2019

Sent to Oxfordshire County Council less than a minute later

Street light not working

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Updates

  • Thank you for your report, to enable us to log the fault to the correct unit can you please advise using the attached map the street light number you are referring to. If the unit is not on the map this would not be owned/maintained by Oxfordshire County Council and would need to be reported to the developer/landowner direct. Unfortunately we do not keep records of private lights.

    State changed to: Investigating

    Posted by Oxfordshire County Council at 11:52, Tue 7 May 2019

  • Reported this problem twice now, first time in May . Still not fixed!!!!!. Any idea when this might be fixed???

    Posted anonymously at 18:04, Sun 29 September 2019

  • Job with contractor will be fixed shortly ref 358519

    Posted by Oxfordshire County Council at 10:29, Mon 30 September 2019

  • Thanks for using Fix My Street to record your problem. We are happy to report that your issue has now been addressed. If this is not the case and there is still an issue please report this via a NEW fix my street report. Thank you

    State changed to: Fixed

    Posted by Oxfordshire County Council at 11:44, Thu 24 October 2019

  • Still not fixed

    Posted by Justin ryan at 19:09, Thu 24 October 2019

  • Unfortunately the street light is still not working. I did receive a email saying the street light had been fixed. But it is still not working.

    State changed to: Open

    Posted by Justin ryan at 09:18, Fri 25 October 2019

  • Thank you for your report, we have arranged for our contractor to re-attend and ensure the unit is repaired. On there previous vist they changed the Lantern to an LED type.

    Posted anonymously at 11:07, Fri 25 October 2019

  • A engineer attended on the 25/10 .Still not working

    Posted by Justin ryan at 11:26, Thu 7 November 2019

  • A engineer attended on the 25/10 .Still not working

    Posted by Justin ryan at 11:26, Thu 7 November 2019

  • Ref: 00361478 Thank you for your report, OCC are now responding to out of lights within the contracted timescales of attending site within 7 days for repairs. If there is a cable fault this will be passed to the Electricity company to repair and will take longer, it will depend on the resources which the District Service Operator has. Thank you

    State changed to: Action scheduled

    Posted anonymously at 11:11, Fri 8 November 2019

  • Street light still not working, has been more than 7 day ,as said from your last email.

    In fact still not working still since my first email in May

    Posted by Justin ryan at 18:44, Mon 18 November 2019

  • Ref: 00362501 Thank you for your report, this is a duplicate of a open report/telephone call currently awaiting attendance on our management system we will therefore close this fix my street report as a duplicate

    Posted anonymously at 11:54, Tue 19 November 2019

  • Ref:00362500 Thank you for your report, OCC are now responding to out of lights within the contracted timescales of attending site within 7 days for repairs. If there is a cable fault this will be passed to the Electricity company to repair and will take longer, it will depend on the resources which the District Service Operator has. Thank you

    Posted by Oxfordshire County Council at 11:54, Tue 19 November 2019

  • Street light still not working. This issue hasn’t been resolved since firstly reported in May . Can you please update me on the latest situation.

    Posted by Justin ryan at 19:39, Mon 16 December 2019

  • SUPPLY FAULT - PASSED TO DISTRICT NETWORK OPERATOR (ENERGY SUPPLIER)

    When our street lighting contractor previously attended site it was confirmed that there was a fault with the electricity supply to that lights rather than within the lights themselves, this fault has been reported to the Local District Network Operator (LDNO) by ourselves.

    In much the same way as a typical household, Oxfordshire County Council is responsible only for the street light, but not for the electrical infrastructure outside of its own asset, the cabling serving street lights is provided and maintained by the LDNO; these are outside of the local authority control and subject to a separate regulatory framework overseen by ofgem.

    Oxfordshire County Council’s contractor is not permitted in any way to interfere with or try to repair electricity supply faults, as they would be in breach of the statutory safety regulations if they tried to do so.

    Once the electricity supply company advises Oxfordshire County Council the fault is rectified, we will confirm this within our regular inspection programme to ensure that the light as a whole is in working order

    Posted by Oxfordshire County Council at 10:55, Tue 17 December 2019

  • P

    Posted anonymously at 10:56, Tue 17 December 2019

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