Street light not working
Reported in the Street lighting category anonymously at 09:42, Fri 8 March 2019
Sent to Oxfordshire County Council 3 minutes later
Street light not working on left hand side entrance to small car park on Van Diemens Road.
Ref: 351242 Thank you for reporting this outage for an Electrical asset maintained by Oxfordshire County Council. Reports of this kind are vital to assist us in keeping the County in light.
We have logged your report on our asset management system and we hope to get this repaired as soon as possible. Oxfordshire County Council have recently appointed new term maintenance contractors to manage our electrical highway assets within Oxfordshire, however they are currently dealing with a small backlog of outstanding faults from the transition from the old contractor to the new. Our aim is to get as many faults as possible rectified, however this will be based on an area approach. Apologies for any inconvenience caused while this asset is out of operation.
Kind regards The Electrical – Lighting Team
State changed to: Action scheduled
Posted by Oxfordshire County Council at 10:10, Fri 8 March 2019
This is still not fixed and at least 2 residents have fallen/tripped because the area is so dark.
Posted anonymously at 10:04, Tue 30 April 2019
Thank you for the report and sorry to hear that resindents have tripped here. Unfortunately it appears our contractors attended and repaired this on 15/3/2019. We always aim for a first time fix so i will ensure that the contractors re attned and ensure this is left working on rthe second visit. Sorry again for the inconvenience caused
Posted by Oxfordshire County Council at 11:35, Wed 1 May 2019
This streetlight is still not working and hasn't been since at least March. A lady has reported this morning that she fell over last night because the area was so dark. This streetlight is outside 3 Van Diemens Road. Please can you arrange URGENT repair.
Posted anonymously at 10:23, Mon 24 June 2019
Sorry to hear this has happened , i hope the resident is ok. I have checked our fault record, column 2 in the car park currently has a cable issue, UKPN own this cable to we have sent the fault through and they will rectify as soon as they can. As they own the cable we have to rely on their timescales but will stress the importance. Column 1A at the entrance has been attneded twice which is frustrating that the issue hasnt been resolved and we must apologise, we will escalate this to our contractors and urge them to ensure its tested thoroughly
Posted by Oxfordshire County Council at 11:27, Mon 24 June 2019
Are you able to provide a any update on this? The resident who originally reported this on 8th March 2019 has asked for a further update.
Posted anonymously at 12:25, Wed 10 July 2019
Many thanks for the report and sorry to hear that there is still an issue. We have attended the unit and replaced the lantern so my concern now is that we are attending the wrong one. I have attached a map, would it be possible to identify the correct asset number and we will send a crew straight out, sorry again and than you for raising this with us
Posted by Oxfordshire County Council at 08:54, Thu 11 July 2019
This street light has still not been repaired and has been out for at least 5 months now. The Town Council are receiving numerous complaints about this but do not know exactly which light it is.
Posted anonymously at 10:49, Thu 1 August 2019
Many thanks for the report , we have attended column 1A on 3 seperate visits with the latter fitting a complete new lantern so should be back in light. If its PL1 on the map this unit is owned by South Oxon Housing associate. Ive raised a new fault to column 1 to see if this is the issue. Any further information please let us know
Posted by Oxfordshire County Council at 11:09, Thu 1 August 2019
Streetlight no. 2 behind 3 Van Diemens Road, Thame is STILL not working!
Posted anonymously at 12:46, Wed 21 August 2019
Ref:00357231 Thank you for your report, OCC are now responding to out of lights within the contracted timescales of attending site within 7 days for repairs. If there is a cable fault this will be passed to the Electricity company to repair and will take longer, it will depend on the resources which the District Service Operator has. Thank you
Posted by Oxfordshire County Council at 15:18, Wed 21 August 2019
Provide an update