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The light in the entrance to st helens mews on east st helens street is out and is a safety issue

Reported in the Street lighting category anonymously at 18:36, Friday 1 February 2019

Sent to Oxfordshire County Council 3 minutes later

East St Helens St, the light in the entrance to St Helens Mews is out and the bulb needs replacing, this a safety issue!

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  • Ref: 350347 Thank you for your report; we have logged this as a fault on our management system. Our current policy is for our contractor to attend electrical & structural emergencies as a priority; these will be attended within a 24hr period. All other faults are logged on our management system, for efficiency, these are grouped by area and the date they were reported, and the contractor attends against a programmed of works based on this approach.

    State changed to: Action scheduled

    Posted by Oxfordshire County Council at 10:35, Monday 4 February 2019

  • This lighting problem was reported on 1Feb 2019 and still has not been fixed yet, as this is a safety issue please fix it asap!

    Posted anonymously at 13:31, Thursday 28 February 2019

  • Our contractors attended but were unable to get to the unit due to the parking restrictions.

    Posted by Oxfordshire County Council at 14:59, Thursday 28 February 2019

  • Thanks for using Fix My Street to record your problem. We are happy to report that your issue has now been addressed. If this is not the case and there is still an issue please report this via a NEW fix my street report. Thank you

    State changed to: Fixed

    Posted by Oxfordshire County Council at 15:10, Wednesday 8 May 2019

  • This has not been fixed despite numerous calls to you, since 1 February, if you need more info call me on 01235 799931. This is a disgrace, the service is shocking to say the least!

    State changed to: Open

    Posted anonymously at 20:41, Wednesday 8 May 2019

  • Sorry that this unit is still not working, from our reports contractors have attended twice and have stated they have left working. I have escalated this with our contractors to ensure this is working , the new fault reference is 00354471, sorry that this hasnt been rectified on the visits so far

    State changed to: Action scheduled

    Posted anonymously at 10:22, Thursday 9 May 2019

  • Sorry again for this outage, we sent a crew out today who have confirmed unit 7 at the entrance from East St Helen Street is still in light, with a local resident reporting it could be column 8 that has failed. I have attached a map , could you confirm which asset it is so we can ensure this is rectified for you , sorry again but it appears 7 is ok and another unit has failed , really appreciate any help

    State changed to: Investigating

    Posted by Oxfordshire County Council at 14:39, Thursday 9 May 2019

  • Fist reported on 1 Feb and still not fixed despite calls to you about this every two weeks, this is shocking, what does it take to sort out a light, if this is not sorted I am going to the press and the local councillor, as I have given up speaking to you without any success!!! You have my number so call me or ever get the contractor to call me as I have told you numerous times and will walk them to the light and put my hand on it, then there is no more excuses, your lack of service is deplorable and in excusable. Please respond to this asap otherwise I go to the press for help!!!!

    Posted anonymously at 22:51, Tuesday 28 May 2019

  • Sorry that this issue is still ongoing. Please could you confirm, using the attached map in our previous message, which light is out, as unit 7 has been checked and appears to be okay. If possible, could you also attach pictures of the light in question, to help us identify it.

    Posted anonymously at 11:39, Wednesday 29 May 2019

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