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Streetlight #7 not working

Reported in the Street lighting category anonymously at 11:52, Sunday 20 January 2019

Sent to Oxfordshire County Council 7 minutes later

Streetlight #7 not working - the one next to the footpath

Thank you for contacting Oxfordshire County Council Street lighting, unfortunately we are currently only available to respond to emergency situations which may have an impact on the health and safety of members of the public, these will be dealt with within a 24 hour period.
Reported faults will continue to be registered on our management system and these will be tackled in coming months.

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  • When our street lighting contractor (Amey Street Lighting) attended the site it was confirmed that it was a fault with the electricity supply to that lights rather than within the lights themselves. In much the same way as a typical household, Oxfordshire County Council is responsible only for the street light, but not for the electrical infrastructure outside of its own asset, the cabling serving street lights is provided and maintained by the Local District Network Operator (LDNO), which for this region is Scottish and Southern Electricity Networks (SSEN). These are outside of the local authority control and subject to a separate regulatory framework overseen by ofgem.

    The aim of the LDNO is to typically repair cable faults within 20 working days, where possible, however the recent bad weather since Christmas has resulted in a significant increase in faults that SSEN have had to address, and supplies to households and other properties will always be given priority in these instances, this has led to a significant delay in the typical response time for street lights.

    Unfortunately, this has meant that there are several street lights across the county which have similar delays, and whilst it is anticipated that these will be addressed soon, if this is not the case we continue to be escalating the matter within SSEN and potentially ofgem as there has been a concerning trend of delays for a period of time now.

    Once the electricity supply company advises Oxfordshire County Council the fault is rectified we will confirm this within our regular inspection programme to ensure that the light is in working order.

    Posted by Oxfordshire County Council at 15:02, Monday 21 January 2019

  • Still open, via questionnaire, 13:11, Sunday 17 February 2019

  • Questionnaire filled in by problem reporter

    State changed to: Fixed

    Posted anonymously at 17:17, Sunday 17 March 2019

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