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Street light out placing pedestrian at risk

Reported in the Street lighting category anonymously at 01:22, Saturday 5 January 2019

Sent to Oxfordshire County Council 3 minutes later

Street light out of order. This is a residential area, poorly lit.

Thank you for contacting Oxfordshire County Council Street lighting, unfortunately we are currently only available to respond to emergency situations which may have an impact on the health and safety of members of the public, these will be dealt with within a 24 hour period.
Reported faults will continue to be registered on our management system and these will be tackled in coming months.

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Updates

  • Thank you for your report, to enable us to log the fault to the correct unit can you please advise using the attached map the street light number you are referring to. If the unit is not on the map this would not be owned/maintained by Oxfordshire County Council and would need to be reported to the developer/landowner direct. Unfortunately we do not keep records of private lights.

    State changed to: Investigating

    Posted by Oxfordshire County Council at 12:44, Monday 7 January 2019

  • This street light came back on for a short time, but is now not operating at all. As you can see this has a safety Impact. I am a nurse so I leave very early for work and often return home after 10.30 pm. This street is poorly lit at the best of time and is a risk to the elderly people who,live in retirement bungalows in the road too.

    Posted anonymously at 13:07, Monday 21 January 2019

  • Apologies this is still an outage, i have raised a fault under reference number 00349964 to be attended as soon as we can. So sorry this is causing issue to the area

    Posted anonymously at 14:14, Monday 21 January 2019

  • I noticed the light was fixed circa Monday 25th Feb. Unfortunately the replacement bulb is far too bright and is much brighter than the light it replaced. It is so bright it feels as though car headlights are shining on my home and and is illuminating the bedrooms even with the blinds closed. Consequently we are struggling to sleep and this is becoming distressing. Please urgently replace with a less bright lamp, and one that has a lower colour temperature, i.e yellow, not white.

    Posted anonymously at 21:50, Sunday 3 March 2019

  • Many thanks for the report and sorry to hear this issue regarding the lighting. Due to manufacturers now focusing on LED products we now have to replace failed units with LED solutions where possible due to older parts becoming obsolete. This also helps with our carbon footprint due to a lower output. Im sorry to hear this is now causing a glare issue. It might be a case that we can paint out part of the bowl to assist in blocking the light shining back, is your property in front or behind the streetlight ? as i can arrange for that section to be blocked out

    Kind Regards Chris Marks - Electrical Officer

    Posted anonymously at 14:00, Wednesday 6 March 2019

  • Thank you for your response. We are 'behind' the streetlight, on the same side of the street as the light and to the immediate north east.

    Posted anonymously at 08:07, Thursday 7 March 2019

  • Thank you for the update, i will raise a fault now to paint the back of the lantern bowl , hopefully this rectifies the issue , any further issues please contact us , sorry again for the inconvenience

    Posted anonymously at 15:42, Thursday 7 March 2019

  • I note the back of the bowl was painted at the end of last week - thank you. Unfortunately whilst this has dimmed the area immediately behind the lamp post it has had little effect on the light coming through our main bedroom windows. I think part of the problem is the lamp is both very white in colour and bright. Is it possible to fit a lamp that has a lower lumen rating and a lower colour temperature (say less than 2200K)? Is it possible to contact you directly to discuss?

    Posted anonymously at 08:11, Monday

  • Sorry in the delay in getting back to you and thank you for getting in touch. We have had mixed opinions regarding these led lamps. Unfortunately the SOX lamp that was originally installed had failed. With manufacturers now developing LED equipment the exisitng is becoming obsolete so we have had to act in the best way we can. We can look to replace the unit entirely with a lower wattage LED fitting. These being 4k we would happily be able to drop to 3k which is the highway specification. I can get this arranged if this would be of interest as i appreciate the shock to the new phillips LED lamps Kind Regards Chris Marks - Electrical Officer

    Posted anonymously at 13:53, Friday

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