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Light not working

Reported in the Street lighting category anonymously at 10:52, Wednesday 2 January 2019

Sent to Oxfordshire County Council 3 minutes later

First street light in Alleyway Conduit Lane between Mill Street and Clover Place is not working as an area where the pathway is very uneven and very dark at night. Please repair as a matter of urgency, thanks, Caroline

Thank you for contacting Oxfordshire County Council Street lighting, unfortunately we are currently only available to respond to emergency situations which may have an impact on the health and safety of members of the public, these will be dealt with within a 24 hour period.
Reported faults will continue to be registered on our management system and these will be tackled in coming months.

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Updates

  • Fault ref: 00349149 Thank you for your report; we have logged this as a fault on our management system. Our current policy is for our contractor to attend electrical & structural emergencies as a priority; these will be attended within a 24hr period. All other faults are logged on our management system, for efficiency, these are grouped by area and the date they were reported, and the contractor attends against a programmed of works based on this approach.

    Posted by Oxfordshire County Council at 11:26, Wednesday 2 January 2019

  • This light is still not working, from about 2 weeks ago. It is a very dark, secluded alleyway and should be lit. However, please could you replace with a subtle bulb, and reflect back or blackout on the side nearest the house, as before, as this light is immediately outside a bedroom window.

    Posted anonymously at 19:42, Monday 7 January 2019

  • Thank you for your enquiry, could you please advise using the attached map the unit number you are referring to as I believe the fault may have been logged incorrectly. Thank you

    State changed to: Investigating

    Posted by Oxfordshire County Council at 10:24, Tuesday 8 January 2019

  • The street lamp is exactly as I first described it. When leaving Mill Street to walk up Conduit Lane towards Clover Place and the car park it is the first light you come to in Conduit Lane on the right by the wall adjoining houses in Acre End Close - hence the comment from one of them about obscuring the back of the light to avoid shining in their bedroom. Note that Conduit Lane is a pedestrian alleyway and marked clearly with its name. The marker on the map is in the right place. Thanks, Caroline

    Posted anonymously at 20:27, Tuesday 8 January 2019

  • Thank you for your update, I beleive we do have this logged to the correct unit this being no 5. It is on our management system for attendance and we will do so as soon as possible

    State changed to: Action scheduled

    Posted by Oxfordshire County Council at 10:39, Wednesday 9 January 2019

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