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Street light not working

Reported in the Street lighting category anonymously at 01:19, Thu 20 December 2018

Sent to Oxfordshire County Council less than a minute later

The street light outside 5 St James Road, Radley was very dim on 18th December and not working at all on 19th December

Thank you for contacting Oxfordshire County Council Street lighting, unfortunately we are currently only available to respond to emergency situations which may have an impact on the health and safety of members of the public, these will be dealt with within a 24 hour period.
Reported faults will continue to be registered on our management system and these will be tackled in coming months.

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  • Ref: 349220 Thank you for your report; we have logged this as a fault on our management system. Our current policy is for our contractor to attend electrical & structural emergencies as a priority; these will be attended within a 24hr period. All other faults are logged on our management system, for efficiency, these are grouped by area and the date they were reported, and the contractor attends against a programmed of works based on this approach.

    State changed to: Action scheduled

    Posted by Oxfordshire County Council at 10:22, Thu 20 December 2018

  • This light is still not working, nearly a month after first being reported

    Posted anonymously at 16:55, Sunday 13 January 2019

  • I am emailing with regard to the street lighting outside of no 5 St James Road. This light has not been working for 2 months and has been reported on a couple of occasions with no resolution. The lighting in St James Road is very subdued and having one light not working has a big impact on visibility. In opinion this is now a safety issue. Can you please give this priority attention.

    Posted anonymously at 17:07, Monday 11 February 2019

  • Oxfordshire County Council have recently appointed new term maintenance contractors to manage our electrical highway assets within Oxfordshire, however they are currently dealing with a small backlog of outstanding faults from the transition from the old contractor to the new. Our aim is to get as many faults as possible rectified, however this will be based on an area approach. Apologies for any inconvenience caused while this asset is out of operation.

    Kind regards The Electrical – Lighting Team

    Posted by Oxfordshire County Council at 13:11, Tuesday 12 February 2019

  • Whilst I appreciate that you have recently changed contractor and they are working through a backlog, it would be extremely helpful when reporting problems to understand the timescale for resolution? This street light has not been working for two months now - during the darkest months of the year. This is a risk issue and is compounded by the fact that the pavements are so uneven in St James Road that without lighting it is very difficult to navigate safely.

    Posted anonymously at 07:08, Monday 18 February 2019

  • This fault was reported on 20th December. The team were seen in the road today, less than 90 metres away and yet the light STILL DOES NOT WORK. Why was it not fixed today when they were up the road? Please give priority to the job now, we have waited patiently for long enough.

    Posted anonymously at 18:09, Friday 22 February 2019

  • I cannot believe that your contractors were in the same road today fixing another light less than 90 metres away from this reported fault and yet failed to fix this street lamp. As raised before, this is a serious risk issue as the lighting is so poor in St James Road and with the extremely uneven pavements this is an accident waiting to happen. I would be interested to know how the council prioritises reported faults and how they fail to recognise that if a contractor is fixing one light in St James Road that it would be a logical use of resource and cost effective to fix the other. I would appreciate feedback and an estimated date for resolution of the reported fault?

    Posted anonymously at 21:07, Friday 22 February 2019

  • To give the Highways Dept the benefit of the doubt, the street light outside no 5 is a different type to those they worked on further up the road so maybe that was the reason it was not fixed with the others. Nevertheless, it should be given priority, it is very difficult to see pedestrians walking by in dark clothing when coming in and out of driveways in the area.

    Posted anonymously at 14:29, Saturday 23 February 2019

  • Thank you for your update, unfortunately I am unable to advise why our contractor attended the other two units in the road and not unit 5. I have raised this with them and asked them to prioritise this unit for repair. Please accept our apologies this is still out of light.

    Posted by Oxfordshire County Council at 10:25, Monday 25 February 2019

  • Now working, thank you.

    State changed to: Fixed

    Posted anonymously at 17:52, Tuesday 26 February 2019

  • Questionnaire filled in by problem reporter; State changed to: Fixed, 17:52, Tuesday 26 February 2019

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