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Utility trench filling not level with road surface outside 155 Hollow Way

Reported in the Pothole category by Jo Chapman at 07:58, Wed 12 December 2018

Sent to Oxford City Council and Oxfordshire County Council 2 minutes later

This problem is outside 155/157 Hollow Way. It is in the road itself. A trench was dug across the road and filled with tarmac but was not filled up to the level of the surrounding road surface.

When cars and particularly buses go over the trench, the houses next to the trench, shake. The shaking can be felt throughout the houses and there's a risk of damage to the houses if left. It also causes a nuisance to residents.

The issue has been present for months.

Please note: This is not the same issue as the previous one reported around the manhole on the other side of the road.

Council ref: ENQ18821426

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  • Thank you for your enquiry. This issue has been passed onto the relevant team for investigation.

    State changed to: Investigating

    Posted by Oxfordshire County Council at 08:00, Wed 12 December 2018

  • Still open, via questionnaire, 12:58, Wednesday 9 January 2019

  • Thank you for your enquiry. We have investigated your report and it has been actioned to be fixed.

    State changed to: Action scheduled

    Posted anonymously at 07:49, Tuesday 29 January 2019

  • I think we could save millions by placing all such work on roads including utilities under the control of local authorities. It makes no sense that 1 company can come along with the equipment and resources to do to fill 2 holes in a road but only fill 1 of them leaving the other dangerous and an annoyance to residents and drivers.

    Posted by Jo Chapman at 13:31, Wednesday 6 February 2019
    Still open, via questionnaire

  • Thanks for reporting this issue. We have contacted the utility company responsible and asked them to return and repair the damage.

    State changed to: No further action

    Posted anonymously at 15:25, Monday 4 March 2019

  • Who is 'we'? The last comment was posted anonymously. I'd like some transparency and accountability here please.

    How can it take so long to reach the conclusion to contact the utility company?

    What about the resurfacing of the roads that is going on? Or is that now not happening?

    I don't think it is reasonable or responsible to take so long to resolve an issue like this.

    State changed to: Open

    Posted by Jo Chapman at 21:37, Monday 4 March 2019

  • Thank you for contacting Oxford Direct Services and i note your further comments . This is a failed utility trench and we have contacted the utility company to investigate this further. In the meantime we are core testing an area of the trench to check it's construction. I will keep you updated on any further developments.

    Oxford Direct Services

    Posted anonymously at 08:00, Wednesday 6 March 2019

  • Thank you for your report, we are now investigating this issue and an update will be posted as soon as possible.

    State changed to: Investigating

    Posted anonymously at 08:01, Wednesday 6 March 2019

  • Still open, via questionnaire, 15:42, Wednesday 6 March 2019

  • There is a man outside right now, he doesn't speak much English so it's difficult to get him to understand but he's repairing the wrong hole, he's repairing something that has already been repaired on the other side of the road and won't do anything about the actual problem because it's not his job to do although he's right at the site and it'd take him maybe half an hour. He has showed me photos of the problem he's been sent to repair but the photos are months old and the problem shown has already been repaired. Not sure why the man didn't report the fact that the problem he was sent to fix is no longer there, he's just stuck more tarmac on top of it.

    Posted by Jo Chapman at 18:52, Tuesday 12 March 2019

  • I can advise this has been passed onto the Oxfordshire County Council NRSWA officers to resolve this issue as they have control of the utility companies.

    State changed to: not the council's responsibility

    Posted anonymously at 09:50, Wednesday 13 March 2019

  • 3 months to find the right people to deal with a hole in the road? How are we supposed to deal with Brexit when we can't efficiently get a bit of tarmac shovelled into a hole and compacted?

    Posted by Jo Chapman at 16:28, Wednesday 13 March 2019

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