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Light not working

Reported in the Street lighting category anonymously at 18:33, Fri 7 December 2018

Sent to Oxfordshire County Council 1 minute later

This public light has not been working for a few weeks. In Church Way at the end of the footpath from Cordrey Green.

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  • When our street lighting contractor (Amey Street Lighting) attended the site it was confirmed that it was a fault with the electricity supply to that lights rather than within the lights themselves. In much the same way as a typical household, Oxfordshire County Council is responsible only for the street light, but not for the electrical infrastructure outside of its own asset, the cabling serving street lights is provided and maintained by the Local District Network Operator (LDNO), which for this region is Scottish and Southern Electricity Networks (SSEN). These are outside of the local authority control and subject to a separate regulatory framework overseen by ofgem.

    The aim of the LDNO is to typically repair cable faults within 20 working days, where possible, however the recent bad weather has resulted in a significant increase in faults that SSEN have had to address, and supplies to households and other properties will always be given priority in these instances, this has led to a significant delay in the typical response time for street lights.

    Unfortunately, this has meant that there are several street lights across the county which have similar delays, and whilst it is anticipated that these will be addressed soon, if this is not the case we continue to be escalating the matter within SSEN and potentially ofgem as there has been a concerning trend of delays for a period of time now.

    Once the electricity supply company advises Oxfordshire County Council the fault is rectified we will confirm this within our regular inspection programme to ensure that the light is in working order.

    Posted by Oxfordshire County Council at 09:29, Mon 10 December 2018

  • We believe this issue was addressed but due to a technical error it hasn’t been updated on FixMyStreet. We now consider it fixed, but if the issue still exists please let us know by creating a new report on FixMyStreet:

    State changed to: Investigation complete

    Posted by Oxfordshire County Council at 15:50, Wed 9 December 2020

This report is now closed to updates. You can make a new report in the same location.