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Street light not working

Reported in the Street lighting category anonymously at 16:22, Fri 30 November 2018

Sent to Oxfordshire County Council 2 minutes later

Street light has been out of action for some time

Thank you for contacting Oxfordshire County Council Street lighting, unfortunately we are currently only available to respond to emergency situations which may have an impact on the health and safety of members of the public, these will be dealt with within a 24 hour period.
Reported faults will continue to be registered on our management system and these will be tackled in coming months.

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  • Ref: 348628 Thank you for your report; we have logged this as a fault on our management system. Our current policy is for our contractor to attend electrical & structural emergencies as a priority; these will be attended within a 24hr period. All other faults are logged on our management system, for efficiency, these are grouped by area and the date they were reported, and the contractor attends against a programmed of works based on this approach.

    State changed to: Action scheduled

    Posted by Oxfordshire County Council at 11:25, Mon 3 December 2018

  • Still not fixed since action was 'scheduled' some 10 weeks or so ago. Since then, as you will no doubt be aware, this street light actually caught fire and had to be attended by the fire brigade. I would hazard a guess that your failure to attend promptly to the maintenance of this light may have contributed to this. The fire was rather distressing for the elderly couple outside whose house this is, quite apart from the fact that the area outside their house has been in constant darkness throughout the winter months. The lamp-post still has emergency tape wrapped around it some weeks after the fire incident.

    This is unacceptable and would very much appreciate an update from you regarding a firm date as to when this long-standing issue will be fixed.

    Posted by Kevin Fitzsimons at 11:48, Saturday 16 February 2019

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