Back to all reports

Light out

Reported in the Street lighting category anonymously at 13:46, Fri 16 November 2018

Sent to Oxfordshire County Council 4 minutes later

Light out in st john road number 4

RSS feed of updates to this problem Receive email when updates are left on this problem.


  • When our street lighting contractor (Amey Street Lighting) attended the site it was confirmed that it was a fault with the electricity supply to that lights rather than within the lights themselves, this fault has been reported to the Local District Network Operator (LDNO) by ourselves.

    In much the same way as a typical household, Oxfordshire County Council is responsible only for the street light, but not for the electrical infrastructure outside of its own asset, the cabling serving street lights is provided and maintained by the LDNO, which for this region is Scottish and Southern Electricity Networks (SSEN). These are outside of the local authority control and subject to a separate regulatory framework overseen by ofgem.

    Any power failure due to cable/supply fault is outside the control of Oxfordshire County Council and must be dealt with by the local electricity supply company and Oxfordshire County Council’s contractor is not permitted in any way to interfere with or try to repair electricity supply faults, as they would be in breach of the statutory safety regulations if they tried to do so.

    Once the electricity supply company advises Oxfordshire County Council the fault is rectified we will confirm this within our regular inspection programme to ensure that the light as a whole is in working order.

    State changed to: not the council's responsibility

    Posted by Oxfordshire County Council at 14:08, Fri 16 November 2018

  • Thank you for update, but this light has been out for sometime now...

    State changed to: Open

    Posted anonymously at 20:18, Fri 16 November 2018

  • As above, this is a supply fault and is with Scottish and Southern Energy to repair

    State changed to: not the council's responsibility

    Posted by Oxfordshire County Council at 11:53, Mon 19 November 2018

  • This problem is still ongoing

    State changed to: Open

    Posted anonymously at 05:03, Mon 14 January 2019

  • Surely the county council can put pressure on the energy supplier to sort this?

    Posted anonymously at 08:39, Wed 16 January 2019

  • We are in communications with the energy supplier chasing all of the outstanding supply faults and trying to get these rectified.

    State changed to: Action scheduled

    Posted by Oxfordshire County Council at 09:08, Wed 16 January 2019

  • This light is still out from 2018...

    Posted anonymously at 03:49, Sun 24 March 2019

  • Thank you for your report, we were advised by Scottish and Southern Energy this unit supply fault was rectified, however when our contractor attended to check supply had been supplied there was still no supply and we have therefore had to refer this back to them to attend

    Posted by Oxfordshire County Council at 12:18, Mon 25 March 2019

  • We believe this issue was addressed but due to a technical error it hasn’t been updated on FixMyStreet. We now consider it fixed, but if the issue still exists please let us know by creating a new report on FixMyStreet:

    State changed to: Investigation complete

    Posted by Oxfordshire County Council at 15:51, Wed 9 December 2020

This report is now closed to updates. You can make a new report in the same location.