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Street lights have failed

Reported in the Street lighting category anonymously at 18:05, Thu 15 November 2018

Sent to Oxfordshire County Council 4 minutes later

Street lights 70-74 on the North West side of Cumnor Hill have failed. In the case of 70, one of the two lights on this lamp standard has failed. This is a resubmission of an earlier report, as requested by OCC.

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  • When our street lighting contractor (Amey Street Lighting) attended the site it was confirmed that it was a fault with the electricity supply to that lights rather than within the lights themselves, this fault has been reported to the Local District Network Operator (LDNO) by ourselves.

    In much the same way as a typical household, Oxfordshire County Council is responsible only for the street light, but not for the electrical infrastructure outside of its own asset, the cabling serving street lights is provided and maintained by the LDNO, which for this region is Scottish and Southern Electricity Networks (SSEN). These are outside of the local authority control and subject to a separate regulatory framework overseen by ofgem.

    Any power failure due to cable/supply fault is outside the control of Oxfordshire County Council and must be dealt with by the local electricity supply company and Oxfordshire County Council’s contractor is not permitted in any way to interfere with or try to repair electricity supply faults, as they would be in breach of the statutory safety regulations if they tried to do so.

    Once the electricity supply company advises Oxfordshire County Council the fault is rectified we will confirm this within our regular inspection programme to ensure that the light as a whole is in working order.

    State changed to: not the council's responsibility

    Posted by Oxfordshire County Council at 09:06, Fri 16 November 2018

  • I find the OCC response somewhat perplexing. I accept that OCC cannot themselves fix this supply fault but surely OCC does have a responsibility to ensure that the supply fault is rectified in a timely manner by SSEN. Specifically, if the fault is not rectified in a timely manner, I would assume that you would be in contact with SSEN to seek to expedite it. Alternatively, is the general public supposed to get in touch with SSEN about this?

    State changed to: Open

    Posted anonymously at 10:41, Fri 16 November 2018

  • Hi - We are in constant contact with SSE to chase them with overdue jobs and current jobs, however we do not have any control over their workload and how this is planned daily. SSE are monitored by Ofgem. We are currently awaiting a response from SSE regarding jobs that have not yet been carried out that should have been completed, we are trying to get these issues resolved and can assure you we are not just passing this over with no action

    State changed to: not the council's responsibility

    Posted by Oxfordshire County Council at 12:19, Fri 16 November 2018

  • Most of the street lights are now fixed, which presumably means underlying power supply issue has been fixed. However. Light # 73 is still off and NW of two lights on # 70 doesn't seem to light fully. Obviously now a low priority issue.

    State changed to: Open

    Posted anonymously at 18:34, Fri 16 November 2018

  • Thank you - we still have this currently as an outstanding fault with SSE, they have not yet notified us this has been rectified.

    Posted by Oxfordshire County Council at 13:25, Wed 21 November 2018

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