Street light - no. 19 not working
Reported in the Street lighting category anonymously at 20:17, Sun 11 November 2018
Sent to Oxfordshire County Council 2 minutes later
Street light on Cromwell Avenue (no. 19) on the south side of the road (main road through Lea Park estate) stopped working a couple of weeks ago. Please fix asap. Thank you
Thank you for contacting Oxfordshire County Council Street lighting, unfortunately we are currently only available to respond to emergency situations which may have an impact on the health and safety of members of the public, these will be dealt with within a 24 hour period.
Reported faults will continue to be registered on our management system and these will be tackled in coming months.
Ref: 347947 Thank you for your report; we have logged this as a fault on our management system. Our current policy is for our contractor to attend electrical & structural emergencies as a priority; these will be attended within a 24hr period. All other faults are logged on our management system, for efficiency, these are grouped by area and the date they were reported, and the contractor attends against a programmed of works based on this approach.
Posted by Oxfordshire County Council at 11:59, Mon 12 November 2018
Ok thanks, once this is resolved please let me know.
Posted anonymously at 16:02, Sat 1 December 2018
Please can you provide an update or provide your standard timescales for fixing this? There are a few street lights broken in the local area and it would be great if these could be fixed.
Posted anonymously at 20:09, Fri 21 December 2018
Thank you for the report and sorry for the inconvience , we recently changed contractor on dec 3 so there has been a slight delay in outages in the transition period, we will soon be out clearing the backlog, apologies again for the delay in repair
Posted by Oxfordshire County Council at 11:14, Mon 24 December 2018
Thank you for the update last year, please can you confirm whether you new contractor has scheduled in to complete the repairs to the lighting? There are quite a few street lights not working and it would be ideal if these were grouped together and the works completed in one go. Thanks
Posted anonymously at 17:11, Friday 25 January 2019
Hi Our contractor is currently covering emergencies only, however they are also trying to deal with the backlog of faults. They are carrying out these works in areas starting with the areas with the largest number of faults. We will try and get this rectified as soon as possible.
State changed to: Action scheduled
Posted by Oxfordshire County Council at 09:41, Monday 28 January 2019
Hi, Thank you for the update. I have taken a moment to review the street lighting and note that there are 47 outstanding reports for Thame on fixmystreet. I am not sure how many faults you have in other locations but perhaps these reports could be remedied soon.
Posted anonymously at 17:48, Monday 11 February 2019
Oxfordshire County Council have recently appointed new term maintenance contractors to manage our electrical highway assets within Oxfordshire, however they are currently dealing with a small backlog of outstanding faults from the transition from the old contractor to the new. Our aim is to get as many faults as possible rectified, however this will be based on an area approach. Apologies for any inconvenience caused while this asset is out of operation.
Kind regards The Electrical – Lighting Team
Posted by Oxfordshire County Council at 13:11, Tuesday 12 February 2019
Thank you for the update.
Posted anonymously at 14:13, Tuesday 12 February 2019
Fixed, thank you :-) Please close this.
State changed to: Fixed
Posted by Adam Clark at 12:48, Thursday 28 February 2019
Thanks for using Fix My Street to record your problem. We are happy to report that your issue has now been addressed. If this is not the case and there is still an issue please report this via a NEW fix my street report. Thank you
Posted by Oxfordshire County Council at 13:19, Thursday 28 February 2019
Provide an update