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The street lights outside 59 and 31 Norreys Avenue not working.

Reported in the Street lighting category anonymously at 16:15, Fri 9 November 2018

Sent to Oxfordshire County Council 5 minutes later

I reported two months ago that the street light outside 59 Norreys Avenue had not been working for some months. You responded to say it was 'fixed' on 18th September. The light then worked for 1 night only. Perhaps the problem is not merely a faulty bulb? The street light outside 31 Norreys Avenue is not working either. That makes TWO faulty street lights. At night it is impossible to see anything for some distance up and down the road. This is very dangerous for pedestrians, especially the elderly or children, as well as difficult for people trying to find their cars. I have already hurt my ankle because of not being able to see the kerb in the dark. Perhaps you would like to visit the area to see exactly how dangerous and inconvenient this is? PLEASE PLEASE CAN YOU FIX THE PROBLEM WITH BOTH LIGHTS AS A MATTER OF URGENCY. Thank you.

Thank you for contacting Oxfordshire County Council Street lighting, unfortunately we are currently only available to respond to emergency situations which may have an impact on the health and safety of members of the public, these will be dealt with within a 24 hour period.
Reported faults will continue to be registered on our management system and these will be tackled in coming months.

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Updates

  • Ref: 347906 Thank you for your report; we have logged this as a fault on our management system. Our current policy is for our contractor to attend electrical & structural emergencies as a priority; these will be attended within a 24hr period. All other faults are logged on our management system, for efficiency, these are grouped by area and the date they were reported, and the contractor attends against a programmed of works based on this approach.

    State changed to: Action scheduled

    Posted by Oxfordshire County Council at 08:45, Mon 12 November 2018

  • Have streetlights 4 and 6 in Norreys Avenue been fixed yet? If not, why not? Thank you.

    Posted anonymously at 12:52, Mon 19 November 2018

  • These units are on our management system for attendance

    Posted anonymously at 16:11, Mon 19 November 2018

  • Thanks for using Fix My Street to record your problem. We are happy to report that your issue has now been addressed. If this is not the case and there is still an issue please report this via a NEW fix my street report. Thank you

    State changed to: Fixed

    Posted by Oxfordshire County Council at 15:06, Wed 21 November 2018

  • The street lights outside 31 and 59 Norreys Avenue were reported as 'fixed' by you last week. They worked for one night only on the day they were fixed. This is what happens each time they are 'fixed', and I have reported this fact before. Perhaps the problem is of a different nature - maybe it is something to do with the settings or the software? PLEASE, whatever the cause, could you take this problem seriously and FIX them once and for all before someone suffers a very nasty accident because of being unable to see in the dark. Thank you.

    Posted anonymously at 16:47, Sun 25 November 2018

  • Ref: 348493 Thank you for your report; we have logged this as a fault on our management system. Our current policy is for our contractor to attend electrical & structural emergencies as a priority; these will be attended within a 24hr period. All other faults are logged on our management system, for efficiency, these are grouped by area and the date they were reported, and the contractor attends against a programmed of works based on this approach.

    State changed to: Action scheduled

    Posted by Oxfordshire County Council at 11:09, Mon 26 November 2018

  • The streetlight outside 59 Norreys Avenue is still not working. It really needs fixing as several times I have tripped on the street cause it is too dark to see the uneven pavement/ obstructions in the road

    Posted anonymously at 13:07, Thursday 10 January 2019

  • Unfortunately I am unable to provide a timescale at the current time, however this is on our managment system for attendance and will be done as soon as possible

    Posted by Oxfordshire County Council at 14:56, Thursday 10 January 2019

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