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Lights 1 and 2 STILL out on Birch Grove.

Reported in the Street lighting category anonymously at 20:03, Thu 18 October 2018

Sent to Oxfordshire County Council 2 minutes later

Lights 1 and 2 STILL out on Birch Grove despite receiving a mail to say they are fixed. First ticket raised 3 weeks ago!

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  • Ref: 347142 Thank you for your report; we have logged this as a fault on our management system. Our current policy is for our contractor to attend electrical & structural emergencies as a priority; these will be attended within a 24hr period. All other faults are logged on our management system, for efficiency, these are grouped by area and the date they were reported, and the contractor attends against a programmed of works based on this approach.

    State changed to: Action scheduled

    Posted by Oxfordshire County Council at 10:33, Fri 19 October 2018

  • I have raised this in my street light audit and sent it to the team.

    Posted by Cllr Suzanne Bartington at 23:17, Thu 31 January 2019

  • Both of these units were attended to on the 15 January and left working, we have not received further updates until this report. As these are still out of light I have requested our contractor re-attend to repair (Ref: 350314/350315) Thank you

    Posted by Oxfordshire County Council at 11:42, Fri 1 February 2019

  • Light number 2 was fixed on 6th feb, but light number 1 still not. This is really important as there is often broken glass on the floor in that area and it is a health and safety risk to ride or walk through it in darkness.

    Posted anonymously at 18:35, Thu 7 February 2019

  • Thank you for your report, we will request our contractor attend as soon as possible

    Posted by Oxfordshire County Council at 12:14, Fri 8 February 2019

  • Number 1 still out.

    Posted anonymously at 19:51, Wed 13 March 2019

  • Thanks for using Fix My Street to record your problem. We are happy to report that your issue has now been addressed. If this is not the case and there is still an issue please report this via a NEW fix my street report. Thank you

    State changed to: Fixed

    Posted by Oxfordshire County Council at 12:04, Tue 28 May 2019

  • Why has this been changed to fixed?????? It isn’t and never had been. I can only assume you keep stating it is fixed because it looks bad on your data to have 1 street light left unfixed for so long?!

    Posted anonymously at 21:56, Tue 28 May 2019

  • Thank you for your report. According to our reports, units 1 and 2 on this road have been fixed. Using the attached map, please can you confirm that these are the units that are out, and if so, please attach photos as evidence. If these are not the units in question, please confirm which ones are, to enable us to get them fixed.

    State changed to: Investigating

    Posted by Oxfordshire County Council at 11:23, Wed 29 May 2019

  • Hello, Thank you for attaching the layout, i think i have spotted something that has caused confusion. The lamppost you have labelled as no 1 does not have a legible number on it so i did not know that as no 1. That is because there is another lamppost labelled no 1 on Birch Grove, just round the corner in line with numbers 2 and 3 (just past house no. 5). Please see attached your drawing that i have added a cross to to show you where, as well as a photo with the light out.

    Posted anonymously at 20:47, Mon 10 June 2019

  • Ref: 00355732 Thank you for your report, OCC are now responding to out of lights within the contracted timescales of attending site within 7 days for repairs. If there is a cable fault this will be passed to the Electricity company to repair and will take longer, it will depend on the resources which the District Service Operator has. Thank you

    State changed to: Action scheduled

    Posted by Oxfordshire County Council at 13:43, Wed 12 June 2019

  • Fixed

    Posted anonymously at 22:05, Mon 17 June 2019

  • We believe this issue was addressed but due to a technical error it hasn’t been updated on FixMyStreet. We now consider it fixed, but if the issue still exists please let us know by creating a new report on FixMyStreet:

    State changed to: Investigation complete

    Posted by Oxfordshire County Council at 15:51, Wed 9 December 2020

This report is now closed to updates. You can make a new report in the same location.