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Street lights not working

Reported in the Street lighting category anonymously at 20:06, Thu 27 September 2018

Sent to Oxfordshire County Council 4 minutes later

Street lights 40-48 not working at 6am on Thursday September 27th 2018.

Thank you for contacting Oxfordshire County Council Street lighting, unfortunately we are currently only available to respond to emergency situations which may have an impact on the health and safety of members of the public, these will be dealt with within a 24 hour period.
Reported faults will continue to be registered on our management system and these will be tackled in coming months.

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Updates

  • When our street lighting contractor (Amey Street Lighting) attended the site it was confirmed that it was a fault with the electricity supply to that lights rather than within the lights themselves, this fault has been reported to the Local District Network Operator (LDNO) by ourselves.

    In much the same way as a typical household, Oxfordshire County Council is responsible only for the street light, but not for the electrical infrastructure outside of its own asset, the cabling serving street lights is provided and maintained by the LDNO, which for this region is Scottish and Southern Electricity Networks (SSEN). These are outside of the local authority control and subject to a separate regulatory framework overseen by ofgem.

    Any power failure due to cable/supply fault is outside the control of Oxfordshire County Council and must be dealt with by the local electricity supply company and Oxfordshire County Council’s contractor is not permitted in any way to interfere with or try to repair electricity supply faults, as they would be in breach of the statutory safety regulations if they tried to do so.

    Once the electricity supply company advises Oxfordshire County Council the fault is rectified we will confirm this within our regular inspection programme to ensure that the light as a whole is in working order.

    State changed to: not the council's responsibility

    Posted by Oxfordshire County Council at 09:19, Fri 28 September 2018

  • It is now three months since this problem was reported and is still not resolved. This stretch of road with so many street lights not working is very dark, making this stretch of road dangerous for cyclist and pedestrians. I acknowledge that the problem lies with a third party but can they please be chased up to correct the supply fault. Thank you.

    State changed to: Open

    Posted anonymously at 21:27, Sat 8 December 2018

  • Good morning We are chasing Scottish and Southern Energy to repair all of the outstanding supply faults we have reported to them.

    State changed to: not the council's responsibility

    Posted anonymously at 09:34, Tue 11 December 2018

  • It is now another two months since this was chased up, and over four months since the initial report. The greatest need for street lighting is during the winter months, exactly the time the lights have been unlit. Can the supplier please be chased up again, or consideration given to seeking an alternative supplier if they are unable to meet their responsibilities. Thank you.

    State changed to: Open

    Posted anonymously at 19:01, Thursday 7 February 2019

  • Thank you for your report, we are in constant communications with Scottish and Southern Energy regarding the outstanding supply faults. They are not a contractor, they own the cables that feed the street light and unfortunatley we have no juristiction over their workload. We will continue to chase these getting repaired.

    Posted by Oxfordshire County Council at 12:18, Friday 8 February 2019

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