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Street Light Not working

Reported in the Street lighting category anonymously at 09:30, Fri 4 May 2018

Sent to Oxfordshire County Council 5 minutes later

Street light not working between 33 & 35 Benson. This has been reported at least half a dozen times and has not worked for over six months. Each time I am told it will be added to the schedule of maintenance. Guess what nothing happens! Last time I reported it I suggested you stop scheduling and start maintain. This seemed to work as I was told it would be attended to. It was subsequently updated to being fixed a couple of days later but surprise, surprise it still isn't working. I saw the engineer attend and look at a light further down the road which was already working but he left before I could speak to him. This needs attending to most urgently!

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  • Thank you for your report, we have attended unit 2 outside 33 and 35 Benson Lane, Crowmarsh Gifford. Can you please confirm this is the correct column number as per the attached map. Thank you

    State changed to: Action scheduled

    Posted by Oxfordshire County Council at 12:19, Fri 4 May 2018

  • Yes it is column number 2. I checked the light last night and it is still not working.

    Posted anonymously at 12:23, Mon 21 May 2018

  • This has been raised as a new fault - ref 344100 as we have attended previously on the 24 April.

    Posted by Oxfordshire County Council at 13:12, Mon 21 May 2018

  • I saw your chap attend and he actually looked at the light with a number one on the column not the light with the number two on the column. I tried to speak to him but he drove off before I could get to him.

    Posted anonymously at 09:04, Fri 25 May 2018

  • Our contractor has not yet re-attended unit 2 to repair, this is still an outstanding fault on our system

    Posted by Oxfordshire County Council at 11:46, Fri 25 May 2018

  • When our street lighting contractor (Amey Street Lighting) attended the site it was confirmed that it was a fault with the electricity supply to that lights rather than within the lights themselves. In much the same way as a typical household, Oxfordshire County Council is responsible only for the street light, but not for the electrical infrastructure outside of its own asset, the cabling serving street lights is provided and maintained by the Local District Network Operator (LDNO), which for this region is Scottish and Southern Electricity Networks (SSEN). These are outside of the local authority control and subject to a separate regulatory framework overseen by ofgem.

    Any power failure due to cable/supply fault is outside the control of Oxfordshire County Council and must be dealt with by the local electricity supply company and Oxfordshire County Council’s contractor is not permitted in any way to interfere with or try to repair electricity supply faults, as they would be in breach of the statutory safety regulations if they tried to do so.

    Once the electricity supply company advises Oxfordshire County Council the fault is rectified we will confirm this within our regular inspection programme to ensure that the light as a whole is in working order.

    State changed to: not the council's responsibility

    Posted by Oxfordshire County Council at 14:56, Thu 31 May 2018

  • This is still not working. No one has attended the site since!

    State changed to: Open

    Posted anonymously at 08:25, Tue 26 June 2018

  • When can we expect this to be fixed? No one has attended since it was reported to SSE?

    Posted anonymously at 10:09, Thu 26 July 2018

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