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Street Lights not working

Reported in the Street lighting category anonymously at 16:51, Tue 23 January 2018

Sent to Oxfordshire County Council 4 minutes later

The street lights have not been working since mid-December 2017

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  • Many thanks for the email, unfortunately the fault here is a cable fault on SSE's cable network, they own the cables and will be programming repairing the issue, sorry we cant help further, we will contact SSE again to ensure they understand the importance that this is rectified Many thanks

    Posted by Oxfordshire County Council at 10:15, Wed 24 January 2018

  • This is completely unsatisfactory. These lights have been out of order since before Christmas. Where is your service level agreement with SSE? Please escalate as your arrangements should ensure these are fixed in a timely manner of days rather than months. Totally unacceptable by both OCC and SSE - please escalate as URGENT

    Posted anonymously at 06:56, Thu 25 January 2018

  • Ref: 341795 Thank you for your report; we have logged this as a fault on our management system. Our current policy is for our contractor to attend electrical & structural emergencies as a priority; these will be attended within a 24hr period. All other faults are logged on our management system, for efficiency, these are grouped by area and the date they were reported, and the contractor attends against a programmed of works based on this approach.

    State changed to: Action scheduled

    Posted by Oxfordshire County Council at 10:45, Thu 25 January 2018

  • Please update as to expected date of attendance by contractors

    Posted anonymously at 15:07, Wed 14 February 2018

  • 3 out of the four lights only have been fixed One is still not working

    Posted anonymously at 00:09, Sun 4 March 2018
    Still open, via questionnaire

  • Thank you for your report, to enable us to log the fault to the correct unit can you please advise using the attached map the street light number you are referring to. Thank you

    State changed to: Investigating

    Posted by Oxfordshire County Council at 10:24, Mon 5 March 2018

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