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Approx 4 lights not working on Cumnor hill between Arnold's way and Delamare way. On left hand side going up the hill.

Reported in the Street lighting category anonymously at 21:17, Tue 14 November 2017

Sent to Oxfordshire County Council 2 minutes later

See above. Please update me on 07570802797. Thanks

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Updates

  • Thank you for your enquiry, our contractor has attended site and found there to be a supply fault. Unfortunately any power failure due to cable/supply fault is outside the control of Oxfordshire County Council and has to be dealt with by the local electricity supply company, to whom this has been reported. These faults may take some time to repair.

    Oxfordshire County Council’s contractor is not permitted in any way to interfere with or try to repair electricity supply faults, as they would be in breach of the statutory safety regulations if they tried to do so.

    Electricity companies generally prioritise supply restoration work in the following order: 1. High voltage faults affecting large areas of housing or commercial premises etc. 2. Low voltage faults to groups of, or individual, housing or commercial premises etc. 3. Traffic signals/Zebra crossing/Pelican crossing. 4. Large groups of street lights (commonly caused by cable failures). 5. Small groups of street lights. 6. An individual street light.

    Once the electricity supply company advises Oxfordshire County Council the fault is rectified we will confirm this within our regular inspection programme to ensure that the light as a whole is in working order.

    State changed to: not the council's responsibility

    Posted by Oxfordshire County Council at 09:55, Wed 15 November 2017

  • Lights still not working. This is also the case on the opposite side of the road.

    Posted anonymously at 23:54, Fri 17 November 2017

  • As of 21 Nov the lights are still not working on either side of the road. This poses a serious risk to both pedestrians and cyclists. Please action as a matter of urgency.

    Posted anonymously at 21:27, Tue 21 November 2017

  • As of 28 Nov the lights are still not working. Please confirm when the electricity company will attend and fix.

    State changed to: Open

    Posted anonymously at 20:29, Tue 28 November 2017

  • As of 5 Dec the lights are still not working. Please confirm with the electricity board where the job now sits in their work queue. Based on your initial reply it should be in category 4 - large groups of street lights.

    Posted anonymously at 19:45, Wed 6 December 2017

  • Further to my update of 5 Dec the lights are still not working. Why do you allow members of the public to report a problem if you take no action and provide no updates?????

    Posted anonymously at 21:11, Tue 19 December 2017

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