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Lamp not functioning

Reported anonymously at 10:50, Mon 2 March 2020

You ask me to be polite but I really cannot understand this bizarre system. I reported a faulty light at the entrance to Waitrose; you have carried out some repair to the lamp but the timeswitch is not working properly, so the lamp is randomly on or off after dark. When I tried to communicate this by commenting on your reply it tells me my answer won't be reported to the council so I have to start again with a new report. How crazy is that for clunky online setup? Any way thanks for response first time round.